Cancellation/Refund Policy

Cancellation Fees

  • $2. per night reservation fee is kept for each cancelled night.
  • Minimum Stay Requirement must be met for partial cancellations:
  • Sebago Lake State Park requires a minimum 4-night stay if you make your reservation during (not for) the month of February.
  • Friday or Saturday minimum 2-night consecutive stay. *

*Reservations require a 2-night consecutive minimum stay between Thursday and Sunday. You may partially cancel your reservation however no refunds are issued for a Friday or Saturday night unless one of the nights remains in a 2-night consecutive stay combination, such as: Thursday & Friday, or Friday & Saturday, or Saturday & Sunday.

Partial Cancellation Example

Original Reservation:
6 nights: Wednesday through Monday night

Partial Cancellation request:
Saturday through Monday night

Refund will be issued for:
Sunday and Monday nights and not Saturday because Saturday is part of the Friday & Saturday 2-night stay combination.

To Cancel or Change a Reservation

Requires your:

  1. Permit number
  2. Billing name
  3. Credit card* used during original reservation
    • *Credit Card Policy
      • Refunds are made to the original credit card on which the reservation was made, less all fees.
      • The credit card is required at the time of cancellation. (This is a policy of the credit card company.)

Cancellation Deadlines & Process

Note - All time listed is Eastern Local Time.

  1. Complete Cancellation may be made:
    1. Prior to Arrival Date; you may use either the:
      1. Self-service online Center 24/7 at www.CampWithME.com
        • OR
      2. Reservation Call Center; 9 a.m. to 4 p.m. Monday through Friday.
        • In Maine call: 800-332-1501
        • From Outside Maine call: (207) 624-9950
      • Complete Cancellation Refund = (full payment) minus the (non-refundable reservation fee)
    2. On Arrival Date - Before 4:00 p.m.
      1. If Monday - Friday, call the Reservation Call Center; 9 a.m. to 4 p.m.
        • In Maine call: 800-332-1501
        • From Outside Maine call: (207) 624-9950
        • OR
      2. If Saturday, Sunday or Holiday, call the State Park.
      • Complete Cancellation Refund = full payment - non-refundable reservation fee
    3. On Arrival Date - After 4:00 p.m. - Call the State Park
      1. Site fee is not refunded for cancellations after 4:00 p.m.
      2. Refund = full payment - (arrival date site fee + non-refundable reservation fee)
  2. Partial Cancellation or a Change in Reservation may be made, but MUST honor the minimum stay requirement:
    1. Prior to Arrival Date
      1. Reservation Call Center; 9 a.m. to 4 p.m. Monday through Friday.
        • In Maine call: 800-332-1501
        • From Outside Maine call: (207) 624-9950
    2. On Arrival Date - Before 4:00 p.m.
      1. If Monday - Friday, call the Reservation Call Center; 9 a.m. to 4 p.m.
        • In Maine call: 800-332-1501
        • From Outside Maine call: (207) 624-9950
      2. If Saturday, Sunday or Holiday, call the State Park.
    3. After 4:00 p.m. on Arrival Date
      1. Call the State Park.

No Refunds are given for:

  • No Calls / No Shows
  • Late Arrivals
  • Evicted Campers
  • Partial cancellations resulting in a reservation not meeting the minimum stay requirement:
    • Friday or Saturday minimum 2 night stay.
    • Sebago Lake State Park 4 night stay for reservations made during (not for) February.
  • Site change request regardless of any cost differentials at the campgrounds.

No Shows/No Calls

Campsite reservations will be held for the first night of the reservation period unless cancelled. If the reserving party has not arrived at the park or cancelled the reservation by 1:00 PM on the second day of the reservation, the site will be put back in the inventory and the reservation will be completely cancelled. There will be no refunds authorized for No Show reservations or No Call cancellations.

Registration and Quiet Time

Campers may check in between 1:00 PM and 9:00 PM and must be set up before quiet hours, which begin at 10:00 PM. Quiet time hours are strictly enforced. You will not be able to enter the campground if you arrive late, and you will not be eligible for a refund that night.

Contact Phone Number: Reservations Call Center: In Maine: 800-332-1501; Outside of Maine: (207) 624-9950;
TTY: Use Relay 711
Contact Email Address: campground.reservations@maine.gov