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Consumer Complaints Statistics

Consumer Complaints as of 12/31/08
Year Totals Service Disconnect/ Notice Billing Miscellaneous
2008 (PDF) 1,621 182 827 543 69
2007 (PDF) 1,293 179 796 311 7
2006 (PDF) 1,248 267 518 399 64
2005 (PDF) 1,789 428 609 642 110
2004 (PDF) 2,116 310 554 989 263
2003 (PDF) 2,079 297 686 807 289
2002 (PDF) 2,734 285 794 927 728
2001 (PDF) 2,212 242 823 722 425
2000 (PDF) 1,645 182 905 456 102
1999 (PDF) 1,464 293 802 301 68
1998 (PDF) 853 143 412 234 64
Consumer Complaints as of 12/31/08, broken down by Utility Type
Year Utility Type Totals Service Disconnect/Notice Billing Miscellaneous
2008 (PDF) Telephone* 210 71 32 105 2
2008 (PDF) Electric 953 45 650 255 3
2008 (PDF) Gas 48 4 12 32 0
2008 (PDF) Water 150 19 94 37 0
  • Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
  • Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.

  • Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.

  • Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).