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Consumer Complaints
| Year |
Utility Type |
Totals | Service | Discon./Notice | Billing | Miscellaneous |
| q1998 | 853 | 143 | 412 | 234 | 64 | |
| uTelephone | 347 | 75 | 87 | 123 | 62 | |
| uElectric | 446 | 50 | 296 | 98 | 2 | |
| uGas | 11 | 2 | 7 | 2 | 0 | |
| uOther (utilities not certified by the Maine PUC) |
0 | 0 | 0 | 0 | 0 | |
| uWater | 49 | 16 | 22 | 11 | 0 | |
| uWater Common Carrier | 0 | 0 | 0 | 0 | 0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).