Consumer Complaints as of 12/31/07

Year

    Utility Type

Totals
Service
Disconnect/
Notice
Billing
Miscellaneous
q2007
u

Telephone*

241 74 63 98 6
  u Electric 865 80 624 160 1
u Gas 58 4 27 27 0
u Water 129 21 82 26 0
             

Service:  This category includes complaints about line extensions, outages, damage claims, and service delays.

Disconnect/Notice:  This category includes complaints where customers were threatened with disconnection or were actually disconnected.

Billing:  This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.

Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).

* Includes details for Incumbent Local Exchange Carriers only.