Consumer Complaints as of: 10/28/08

Year

    Utility Type

Totals
Service
Disconnect/
Notice
Billing
Miscellaneous
q2008
u

Telephone*

175 58 27 88 2
  u Electric 745 32 493 218 2
u Gas 32 4 6 22 0
u Water 120 17 74 29 0
             

Service:  This category includes complaints about line extensions, outages, damage claims, and service delays.

Disconnect/Notice:  This category includes complaints where customers were threatened with disconnection or were actually disconnected.

Billing:  This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.

Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).

* Includes details for Incumbent Local Exchange Carriers only.