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Maine.gov > PFR Home > Bureau of Financial Institutions > Contact Other Agencies

Contact Other Agencies

Financial insitutions operating in the State of Maine not regulated by the Bureau of Financial Insitutions are regulated by one of the following:

Regulatory Agencies

Office of the Comptroller of Currency (OCC)

Consumer Financial Protection Bureau (CFPB)

National Credit Union Administration (NCUA)

Federal Deposit Insurance Corporation (FDIC)

Other agencies that might handle your inquiry or complaint

Maine Bureau of Insurance

Maine Bureau of Consumer Credit Protection

Federal Trade Commission

Federal Reserve Bank

Regulatory Agencies

Office of the Comptroller of Currency (OCC)

Some institutions are regulated by federal government agencies. For example, banks having the word "National and/or using the title "N.A." (National Association) in their title, are organized under and subject to federal law. Savings banks and savings and loan associations having the word "Federal" in their name or which uses the initials FSB (federal savings bank), FSA (federal savings association), FA (federal association) or FSLA (federal savings and loan association) are also regulated by the OCC. Requests for information or complaints concerning these federally chartered banks should be directed to Office of the Comptroller of Currency (OCC).

Customer Assistance Group
1301 McKinney Street Suite 3450
Houston, TX 77010-9050

Phone: 800-613-6743
Fax: 713-336-4301
OCC Complaints: http://www.helpwithmybank.gov/contactus/index.html
Email: customer.assistance@occ.treas.gov


Consumer Financial Protection Bureau

Congress established the Consumer Financial Protection Bureau (CFPB) to protect consumers by carrying out Federal consumer financial laws. Complaints involving credit cards should be reported to CFPB.

CFPB Complaints: https://help.consumerfinance.gov/app/ask_cc_complaint

Phone: 855-411-2372


National Credit Union Administration (NCUA)

Federally-regulated credit unions are similarly identified by the word "federal" in their name. Inquiries and complaints concerning federal credit unions should be directed to the appropriate regional office. Maine is in Region 1 of National Credit Union Administration (NCUA).

National Credit Union Administration
Region I Albany
9 Washington Square
Washington Avenue Extension
Albany, NY 12205

Ph.518-862-7400
Fax - 518-862-7420
Consumer Complaints: http://www.ncua.gov/Resources/ConsumerInformation/Complaints/fcucomplaints.aspx
Email: Region1@ncua.gov


Federal Deposit Insurance Corporation (FDIC)

Some Credit Card Specialty Banks are regulated by The Federal Deposit Insurance Corporation (FDIC). Inquiries and complaints concerning these institutions should be directed to Federal Deposit Insurance Corporation (FDIC).

Federal Deposit Insurance Corporation (FDIC) Consumer Response Center
2345 Grand Boulevard Suite 100
Kansas City MO 64108

Phone: 877-275-3342
Customer Assistance Form

 

Other agencies that might handle your inquiry or complaint

Maine Bureau of Insurance

The Maine Bureau of Insurance regulates insurance activities in Maine. It examines and licenses insurance companies and agents.

Bureau of Insurance
34 State House Station
Augusta ME 04333-0034

Phone: 207 624-8545 (toll free instate) 800-300-5000
Fax: 207 624-8599
Insurance Complaint Form

Maine Bureau of Consumer Credit Protection

The Maine Bureau of Consumer Credit Protection offers a consumer inquiry/mediation service for consumers involved in nonbank credit transactions. In addition to licensing mortgage companies, personal lenders and collection agencies, the Office of Consumer Credit Regulation registers credit services organizations (loan brokers) and examines most nonbank creditors doing business with consumers in Maine. Regulated entities include: retailer creditors, auto dealers, debt collectors, and credit bureaus. For more information, write or call:

Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333-0035
Phone: 207-624-8527 toll free 1-800-332-8529 (consumers only)
Fax: 207-624-8563
TDD: 207-582-7699
Consumer Information / Complaint Form

Maine Office of Securities

The Maine Office of Securities regulates the sale and offering of securities in the State of Maine. In addition to licensing securities brokerage firms and salespeople, this agency investigates alleged securities law violations. If you have a question or a complaint involving stocks, bonds, mutual funds, commodities futures, or the actions of a securities firm or salesperson, please contact this agency at:

Maine Office of Securities
121 State House Station
Augusta, ME 04333-0121
Phone: 207-624-8551 TDD: 207-624-8563
Fax: 207-624-8590
Securities Complaint Form

Federal Trade Commission

The Federal Trade Commission (FTC) investigates consumer protection and consumer fraud matters such as debt collection, credit reports, lending, telemarketing, credit repair services and much more. While the FTC does not resolve individual consumer problems, your complaint helps investigate fraud, and can lead to law enforcement action. To file a complaint with the FTC Office of Consumer Protection, write, call or contact the agency online:

Federal Trade Commission
CRC 240
Washington D.C. 20580
Phone 877-382-4357
FTC Consumer Comlaint Form
For more information on Fraud check our Consumer Library.

Federal Reserve

The Federal Reserve is the nation’s central bank. It is responsible for enforcing many of the federal laws that protect consumers in their dealing with banks. To file a complaint with the Board of Governors of the Federal Reserve (Federal Reserve), write, call or contact the agency online:

Federal Reserve Consumer & Community Affairs
20th & C Streets, N.W. Stop 801
Washington, D.C. 20551
Phone: 202-452-3693
Federal Reserve Complaints: http://www.federalreserve.gov/pubs/complaints/

Last Updated: March 21, 2014