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Health Guide Complaint Ranking

Health Guide Ranking

Utilization Review Requests, Decisions, and Appeals Independent External Review
Health Guide Complaints Health Guide Contacts Health Guide

 

Four performance areas are presented in this Interactive Guide. Select from the toolbar above to view each of the comparative charts. Below each chart is a description on how to read and understand the results.

Individual and Group Health
Company and Group Name (see note below)

2010
Complaints

2010 Written Premium in Maine

2010 Complaint Index

Aetna Group 47 $269,312,855 1.3
Arcadian Group 5 $62,657,124 0.6
Assurant Inc. Group (John Alden)      
CIGNA Health Group 11 $168,055,688 0.5
Connecticut General Life Insurance Company (CIGNA Health Group) Included in CIGNA’s information above
Guardian Life Insurance Company of America (Guardian Group)      
Harvard Community Health Plan Group 15 $199,768,793 0.6
Healthmarkets Group (Includes MEGA Life & Health Insurance Company) 14 $34,996,373 3.0
Lincoln National Group 5 $5,698,994 6.5
Martin's Point Generations 0 $43,018,578 0.0
Securian Life Insurance Company      
Trustmark      
UnitedHealthcare Insurance Group 9 $177,878,751 0.4
Wellcare Group 1 $32,361,494 0.2
Wellpoint Inc. Group (Anthem) 131 $982,541,397 1.0

COMPLAINT RANKING

The chart above shows the companies' complaint standing based on health insurance complaints that were received by the Bureau of Insurance in 2010.

A Complaint Index of 1 (1.0) is average,
less than 1 (.9 to 0) is better than average,
greater than 1 (1.1 and above) is worse than average.

The Bureau of Insurance publishes a separate brochure with the number of complaints that it received along with a comparison rating for each company. The entire complaint brochure is available on-line at: 2010 Health Insurance Complaint Comparison
NOTE: Many companies are part of an insurance "group." If you can't find your company on the chart, look at the lists below to see if it is part of a group.

AETNA GROUP
AETNA HEALTH INC ME CORP
AETNA LIFE INSURANCE COMPANY

ARCADIAN GROUP
ARCADIAN HEALTH PLAN INC

ASSURANT INC GROUP
AMERICAN BANKERS INS CO OF FL
AMERICAN BANKERS LIFE ASSUR CO OF FL
JOHN ALDEN LIFE INSURANCE COMPANY
TIME INSURANCE COMPANY
UNION SECURITY INSURANCE COMPANY

CIGNA HEALTH GROUP
CIGNA HEALTH & LIFE INSURANCE COMPANY
CIGNA HEALTHCARE OF ME INC
CONNECTICUT GENERAL LIFE INSURANCE CO
LIFE INSURANCE COMPANY OF NORTH AMERICA

GUARDIAN LIFE GROUP
BERKSHIRE LIFE INS CO OF AMERICA
GUARDIAN LIFE INS CO OF AMERICA

HARVARD COMMUNITY HEALTH PLAN GROUP
HARVARD PILGRIM HEALTH CARE INC
HPHC INSURANCE COMPANY INC

HEALTHMARKETS GROUP
CHESAPEAKE LIFE INSURANCE COMPANY
MEGA LIFE & HEALTH INSURANCE COMPANY

LINCOLN NATIONAL GROUP
LINCOLN LIFE & ANNUITY COMPANY OF NY
LINCOLN NATIONAL LIFE INSURANCE COMPANY

MARTINS POINT GENERATIONS LLC
MARTINS POINT GENERATIONS LLC

MINNESOTA MUTUAL GROUP
MINNESOTA LIFE INSURANCE COMPANY
SECURIAN LIFE INSURANCE COMPANY

TRUSTMARK LIFE INSURANCE COMPANY
TRUSTMARK INSURANCE COMPANY
TRUSTMARK LIFE INSURANCE COMPANY

UNITEDHEALTHCARE INSURANCE GROUP
GOLDEN RULE INSURANCE COMPANY
UNIMERICA INSURANCE COMPANY
UNITEDHEALTHCARE INSURANCE COMPANY

WELLCARE GROUP
WELLCARE PRESCRIPTION INSURANCE INC

WELLPOINT, INC GROUP
ANTHEM HEALTH PLANS OF ME INC
ANTHEM INSURANCE COMPANY INC
ANTHEM LIFE INSURANCE COMPANY
UNICARE LIFE & HEALTH INSURANCE COMPANY


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Last Updated: August 22, 2012