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Maine.gov > PFR Home > Insurance Regulation > Consumer Information > All Brochures > 2010 Health Insurance Complaint Comparison
2010 Health Insurance Complaint Comparison
Published by the Maine Bureau of Insurance
Paul R. LePage
Health Insurance Complaint Comparison
The center pages of this brochure show information about the number of health insurance complaints received by the Bureau of Insurance from consumers in 2010. This information is provided as a tool for you to use when you compare health insurance companies. Other important information to consider when comparing insurance companies includes policy prices, what the policy covers, what the policy does not cover (policy exclusions), and the financial strength of the company.
The table shows the following about each company:
the amount of direct premium that was written in 2010;
the number of complaints received by the Bureau from consumers against that insurer during 2010;
a complaint index that compares the share of complaints to the share of premiums written in 2010. We also included the complaint index for 2009.
Why use a complaint index?
With a complaint index you can see at a glance how a health insurer compares to the average.
A complaint index of 1 is average.
Less than 1 is better than average.
Greater than 1 is worse than average.
Not all companies who sell health insurance in Maine appear in this brochure. Some companies do not write enough insurance in Maine to show meaningful information. This brochure includes only companies that either:
have 5 or more complaints received
collected premiums for health policies sold in Maine that represent at least 1% of the total health insurance premium collected by all insurers selling health policies in Maine for the year 2010.
A complaint index of 1 is average, less than 1 is better than average, greater than 1 is worse than average.
NOTE: Many companies are part of an insurance "group." If you can't find your company on the chart, look at the lists on the below to see if it is part of a group.
You can reach the Bureau of Insurance at:
Last Updated: August 22, 2012
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