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2011 Personal Auto Insurance Complaint Comparison
Published by the Maine Bureau of Insurance
Paul R. LePage
Governor
Eric Cioppa
Superintendent
Auto Insurance Complaint Comparison
The center pages of this brochure show information about the number
of auto insurance complaints received by the Bureau of Insurance from
consumers in 2011. This information is provided as a tool for
you to use when you compare auto insurance companies.
Other important information to consider when comparing insurance companies
includes: policy prices, what the policies cover, what the policies don’t cover (policy exclusions), and the financial strength of the company.
What does the table tell me?
The table shows the following about each insurer:
the amount of direct premium that was written in 2011;
the number of complaints received from consumers against
that insurer during 2011;
and
a complaint index that compares the share of complaints
to the share of premiums written in 2011. We also included the complaint
index for 2010.
Why use a complaint index?
With a complaint index you quickly can see how an auto insurer compares
to the average.
A complaint index of 1 is average.
Less than 1 is better than average.
Greater than 1 is worse than average.
Not all companies who sell auto insurance in Maine are listed in this
brochure. Some companies do not write enough insurance in Maine
to show meaningful information. This brochure considers only companies
that either:
have 5 or more complaints received
or
collected premiums for auto policies sold in Maine that represent at
least 1% of all the 2011 auto insurance premium collected by all insurers
who sell auto policies in Maine.
You can reach the Bureau of Insurance at:
34 State House Station, Augusta, ME 04333
Telephone: (800) 300-5000 (in State)
or (207) 624-8475
Web site: www.maine.gov/insurance
A complaint index of 1 is average, less than 1 is better than
average, greater than 1 is worse than average.
NOTE: Many companies are part of an insurance “group.”
Some of the companies included in these groups are listed in the chart. However, if you can’t find your company on the chart, look at
the list on the following pages to see if it is part of a group.
PERSONAL AUTO INSURANCE
Group Name |
2011 Complaint Index |
2010 Complaint Index |
2011 Written
Premium in Maine |
Number of Complaints in 2011 |
| ALLSTATE INSURANCE GROUP |
0.9 |
0.9 |
$49,820,239 |
12 |
| AMICA MUTUAL GROUP |
0.6 |
0.0 |
$6,341,904 |
1 |
| AUTO CLUB ENTERPRISES INS GROUP |
1.8 |
1.7 |
$11,845,666 |
6 |
| BERKSHIRE-HATHAWAY GROUP (GEICO) |
1.5 |
1.8 |
$41,895,700 |
18 |
| CONCORD GROUP |
0.5 |
0.4 |
$29,727,339 |
4 |
FRANKENMUTH GROUP
(Patriot Ins Co) |
0.8 |
0.5 |
$12,997,616 |
3 |
| HANOVER INSURANCE GROUP |
1.4 |
2.1 |
$15,469,967 |
6 |
| HARTFORD FIRE & CASUALTY GROUP |
1.7 |
3.3 |
$10,174,905 |
5 |
| HORACE MANN GROUP |
0.3 |
2.2 |
$10,681,051 |
1 |
| LIBERTY MUTUAL GROUP |
1.0 |
0.7 |
$57,003,547 |
16 |
| MAIN STREET AMERICA GROUP |
1.1 |
0.8 |
$6,695,083 |
2 |
| METROPOLITAN GROUP |
1.1 |
0.6 |
$19,591,971 |
6 |
| MMG INSURANCE CO |
0.9 |
0.5 |
$19,511,982 |
5 |
| NATIONWIDE CORP GROUP |
1.2 |
2.4 |
$6,053,598 |
2 |
| PROGRESSIVE GROUP |
0.8 |
0.6 |
$76,468,963 |
18 |
| QUINCY MUTUAL GROUP
(Patrons Oxford) |
0.2 |
0.4 |
$17,078,122 |
1 |
SENTRY INSURANCE GROUP
(Includes Dairyland) |
2.1 |
2.9 |
$13,341,737 |
8 |
| STATE FARM GROUP |
0.8 |
0.5 |
$77,531,197 |
17 |
TOWER GROUP
(North East & York Insurance Co of ME) |
2.0 |
0.7 |
$19,884,044 |
11 |
| TRAVELERS GROUP |
0.9 |
1.4 |
$19,181,151 |
5 |
| UNITED SERVICES AUTOMOBILE ASSOC GROUP (USAA) |
0.3 |
1.0 |
$22,028,494 |
2 |
| VERMONT MUTUAL GROUP |
1.5 |
1.0 |
$9,504,791 |
4 |
| ZURICH INSURANCE GROUP |
2.0 |
1.1 |
$12,327,124 |
7 |
Totals for Above Groups: |
|
|
$565,156,191 |
160 |
Group Name with Company Names
ALLSTATE INSURANCE GROUP
ALLSTATE FIRE & CASUALTY INSURANCE CO
ALLSTATE INDEMNITY CO
ALLSTATE INSURANCE CO
ALLSTATE PROPERTY & CASUALTY INSURANCE CO
ENCOMPASS INSURANCE COMPANY OF AMERICA
AMICA MUTUAL GROUP
AMICA MUTUAL INSURANCE COMPANY
AUTO CLUB ENTERPRISES INSURANCE GROUP
INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB
BERKSHIRE-HATHAWAY GROUP
GEICO CASUALTY COMPANY
GEICO GENERAL INSURANCE COMPANY
GEICO INDEMNITY COMPANY
GOVERNMENT EMPLOYEES INSURANCE COMPANY
NATIONAL LIABILITY & FIRE INSURANCE COMPANY
CONCORD GROUP
CONCORD GENERAL MUTUAL INSURANCE COMPANY
GREEN MOUNTAIN INSURANCE COMPANY INC
FRANKENMUTH GROUP
PATRIOT INSURANCE COMPANY
HANOVER INSURANCE GROUP
CITIZENS INSURANCE COMPANY OF AMERICA
HANOVER INSURANCE COMPANY
HARTFORD FIRE & CASUALTY GROUP
HARTFORD ACCIDENT & INDEMNITY COMPANY
HARTFORD CASUALTY INSURANCE COMPANY
HARTFORD FIRE INSURANCE COMPANY
HARTFORD INSURANCE COMPANY OF THE MIDWEST
HARTFORD UNDERWRITERS INSURANCE COMPANY
PROPERTY & CASUALTY INSURANCE COMPANY OF HARTFORD
SENTINEL INSURANCE COMPANY LTD
TWIN CITY FIRE INSURANCE COMPANY
HORACE MANN GROUP
HORACE MANN INSURANCE COMPANY
TEACHERS INSURANCE COMPANY
LIBERTY
MUTUAL GROUP
FIRST LIBERTY INSURANCE CORP
LIBERTY INSURANCE CORP
LIBERTY MUTUAL FIRE INSURANCE COMPANY
LM GENERAL INSURANCE COMPANY
LM INSURANCE COMPANY
NETHERLANDS INSURANCE COMPANY, THE
PEERLESS INSURANCE COMPANY
MAIN STREET AMERICA GROUP
MAIN STREET AMERICA ASSURANCE COMPANY
NGM INSURANCE COMPANY
METROPOLITAN GROUP
METROPOLITAN CASUALTY INSURANCE COMPANY
METROPOLITAN GENERAL INSURANCE COMPANY
METROPOLITAN PROPERTY & CASUALTY INSURANCE COMPANY
MMG INSURANCE COMPANY
MMG INSURANCE COMPANY
NATIONWIDE CORP GROUP
NATIONWIDE AFFINITY COMPANY OF AMERICA
NATIONWIDE ASSURANCE COMPANY
NATIONWIDE GENERAL INSURANCE COMPANY
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY
NATIONWIDE MUTUAL INSURANCE COMPANY
NATIONWIDE PROPERTY & CASUALTY INSURANCE COMPANY
TITAN INDEMNITY COMPANY
PROGRESSIVE GROUP
PROGRESSIVE CASUALTY INSURANCE COMPANY
PROGRESSIVE DIRECT INSURANCE COMPANY
PROGRESSIVE NORTHERN INSURANCE COMPANY
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY
PROGRESSIVE PREMIER INSURANCE COMPANY OF IL
UNITED FINANCIAL CASUALTY COMPANY
QUINCY MUTUAL GROUP
PATRONS OXFORD INSURANCE COMPANY
SENTRY INSURANCE GROUP
DAIRYLAND INSURANCE COMPANY
STATE FARM GROUP
STATE FARM FIRE AND CASUALTY COMPANY
STATE FARM MUTUAL AUTO INSURANCE COMPANY
TOWER GROUP
NORTH EAST INSURANCE COMPANY
YORK INSURANCE COMPANY OF MAINE
TRAVELERS GROUP
TRAVELERS COMMERCIAL INSURANCE COMPANY
TRAVELERS HOME & MARINE INSURANCE COMPANY
TRAVELERS INDEMNITY COMPANY
UNITED
SERVICES AUTOMOBILE ASSOC GROUP
GARRISON PROPERTY & CASUALTY INSURANCE COMPANY
UNITED SERVICES AUTOMOBILE ASSOC
USAA CASUALTY INSURANCE COMPANY
USAA GENERAL INDEMNITY COMPANY
VERMONT MUTUAL GROUP
VERMONT MUTUAL INSURANCE COMPANY
ZURICH INSURANCE GROUP
21ST CENTURY CENTENNIAL INSURANCE COMPANY
21ST CENTURY PREMIER INSURANCE COMPANY
BRISTOL WEST INSURANCE COMPANY
FARMERS INSURANCE EXCHANGE
FOREMOST INSURANCE COMPANY
FOREMOST PROPERTY & CASUALTY INSURANCE COMPANY
TRUCK INSURANCE EXCHANGE
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