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Maine.gov > PFR Home > Insurance Regulation > Consumer Information > All Brochures > 2011 Personal Auto Insurance Complaint Comparison

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2011 Personal Auto Insurance Complaint Comparison


Published by the Maine Bureau of Insurance

Paul R. LePage
Governor

Eric Cioppa
Superintendent



Auto Insurance Complaint Comparison

The center pages of this brochure show information about the number of auto insurance complaints received by the Bureau of Insurance from consumers in 2011. This information is provided as a tool for you to use when you compare auto insurance companies.

Other important information to consider when comparing insurance companies includes: policy prices, what the policies cover, what the policies don’t cover (policy exclusions), and the financial strength of the company.


What does the table tell me?

The table shows the following about each insurer:

the amount of direct premium that was written in 2011;

the number of complaints received from consumers against that insurer during 2011;

and

a complaint index that compares the share of complaints to the share of premiums written in 2011. We also included the complaint index for 2010.


Why use a complaint index?

With a complaint index you quickly can see how an auto insurer compares to the average.

A complaint index of 1 is average.

Less than 1 is better than average.

Greater than 1 is worse than average.

Not all companies who sell auto insurance in Maine are listed in this brochure. Some companies do not write enough insurance in Maine to show meaningful information. This brochure considers only companies that either:

have 5 or more complaints received

or

collected premiums for auto policies sold in Maine that represent at least 1% of all the 2011 auto insurance premium collected by all insurers who sell auto policies in Maine.

You can reach the Bureau of Insurance at:
34 State House Station, Augusta, ME 04333

Telephone: (800) 300-5000 (in State) or (207) 624-8475

Web site: www.maine.gov/pfr/insurance


A complaint index of 1 is average, less than 1 is better than average, greater than 1 is worse than average.
NOTE: Many companies are part of an insurance “group.” Some of the companies included in these groups are listed in the chart. However, if you can’t find your company on the chart, look at the list on the following pages to see if it is part of a group.

PERSONAL AUTO INSURANCE
Group Name
2011 Complaint Index 2010 Complaint Index 2011 Written
Premium in Maine
Number of Complaints in 2011
ALLSTATE INSURANCE GROUP 0.9 0.9 $49,820,239 12
AMICA MUTUAL GROUP 0.6 0.0 $6,341,904 1
AUTO CLUB ENTERPRISES INS GROUP 1.8 1.7 $11,845,666 6
BERKSHIRE-HATHAWAY GROUP (GEICO) 1.5 1.8 $41,895,700 18
CONCORD GROUP 0.5 0.4 $29,727,339 4
FRANKENMUTH GROUP
(Patriot Ins Co)
0.8 0.5 $12,997,616 3
HANOVER INSURANCE GROUP 1.4 2.1 $15,469,967 6
HARTFORD FIRE & CASUALTY GROUP 1.7 3.3 $10,174,905 5
HORACE MANN GROUP 0.3 2.2 $10,681,051 1
LIBERTY MUTUAL GROUP 1.0 0.7 $57,003,547 16
MAIN STREET AMERICA GROUP 1.1 0.8 $6,695,083 2
METROPOLITAN GROUP 1.1 0.6 $19,591,971 6
MMG INSURANCE CO 0.9 0.5 $19,511,982 5
NATIONWIDE CORP GROUP 1.2 2.4 $6,053,598 2
PROGRESSIVE GROUP 0.8 0.6 $76,468,963 18
QUINCY MUTUAL GROUP (Patrons Oxford) 0.2 0.4 $17,078,122 1
SENTRY INSURANCE GROUP
(Includes Dairyland)
2.1 2.9 $13,341,737 8
STATE FARM GROUP 0.8 0.5 $77,531,197 17
TOWER GROUP
(North East & York Insurance Co of ME)
2.0 0.7 $19,884,044 11
TRAVELERS GROUP 0.9 1.4 $19,181,151 5
UNITED SERVICES AUTOMOBILE ASSOC GROUP (USAA) 0.3 1.0 $22,028,494 2
VERMONT MUTUAL GROUP 1.5 1.0 $9,504,791 4
ZURICH INSURANCE GROUP 2.0 1.1 $12,327,124 7

Totals for Above Groups:

    $565,156,191 160

Group Name with Company Names

ALLSTATE INSURANCE GROUP

ALLSTATE FIRE & CASUALTY INSURANCE CO
ALLSTATE INDEMNITY CO
ALLSTATE INSURANCE CO
ALLSTATE PROPERTY & CASUALTY INSURANCE CO
ENCOMPASS INSURANCE COMPANY OF AMERICA

AMICA MUTUAL GROUP

AMICA MUTUAL INSURANCE COMPANY

AUTO CLUB ENTERPRISES INSURANCE GROUP

INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB

BERKSHIRE-HATHAWAY GROUP

GEICO CASUALTY COMPANY
GEICO GENERAL INSURANCE COMPANY
GEICO INDEMNITY COMPANY
GOVERNMENT EMPLOYEES INSURANCE COMPANY
NATIONAL LIABILITY & FIRE INSURANCE COMPANY

CONCORD GROUP

CONCORD GENERAL MUTUAL INSURANCE COMPANY
GREEN MOUNTAIN INSURANCE COMPANY INC

FRANKENMUTH GROUP

PATRIOT INSURANCE COMPANY

HANOVER INSURANCE GROUP

CITIZENS INSURANCE COMPANY OF AMERICA
HANOVER INSURANCE COMPANY

HARTFORD FIRE & CASUALTY GROUP

HARTFORD ACCIDENT & INDEMNITY COMPANY
HARTFORD CASUALTY INSURANCE COMPANY
HARTFORD FIRE INSURANCE COMPANY
HARTFORD INSURANCE COMPANY OF THE MIDWEST
HARTFORD UNDERWRITERS INSURANCE COMPANY
PROPERTY & CASUALTY INSURANCE COMPANY OF HARTFORD
SENTINEL INSURANCE COMPANY LTD
TWIN CITY FIRE INSURANCE COMPANY

HORACE MANN GROUP

HORACE MANN INSURANCE COMPANY
TEACHERS INSURANCE COMPANY

LIBERTY MUTUAL GROUP

FIRST LIBERTY INSURANCE CORP
LIBERTY INSURANCE CORP
LIBERTY MUTUAL FIRE INSURANCE COMPANY
LM GENERAL INSURANCE COMPANY
LM INSURANCE COMPANY
NETHERLANDS INSURANCE COMPANY, THE
PEERLESS INSURANCE COMPANY

MAIN STREET AMERICA GROUP

MAIN STREET AMERICA ASSURANCE COMPANY
NGM INSURANCE COMPANY

METROPOLITAN GROUP

METROPOLITAN CASUALTY INSURANCE COMPANY
METROPOLITAN GENERAL INSURANCE COMPANY
METROPOLITAN PROPERTY & CASUALTY INSURANCE COMPANY

MMG INSURANCE COMPANY

MMG INSURANCE COMPANY

NATIONWIDE CORP GROUP

NATIONWIDE AFFINITY COMPANY OF AMERICA
NATIONWIDE ASSURANCE COMPANY
NATIONWIDE GENERAL INSURANCE COMPANY
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY
NATIONWIDE MUTUAL INSURANCE COMPANY
NATIONWIDE PROPERTY & CASUALTY INSURANCE COMPANY
TITAN INDEMNITY COMPANY

PROGRESSIVE GROUP

PROGRESSIVE CASUALTY INSURANCE COMPANY
PROGRESSIVE DIRECT INSURANCE COMPANY
PROGRESSIVE NORTHERN INSURANCE COMPANY
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY
PROGRESSIVE PREMIER INSURANCE COMPANY OF IL
UNITED FINANCIAL CASUALTY COMPANY

QUINCY MUTUAL GROUP

PATRONS OXFORD INSURANCE COMPANY

SENTRY INSURANCE GROUP

DAIRYLAND INSURANCE COMPANY

STATE FARM GROUP

STATE FARM FIRE AND CASUALTY COMPANY
STATE FARM MUTUAL AUTO INSURANCE COMPANY

TOWER GROUP

NORTH EAST INSURANCE COMPANY
YORK INSURANCE COMPANY OF MAINE

TRAVELERS GROUP

TRAVELERS COMMERCIAL INSURANCE COMPANY
TRAVELERS HOME & MARINE INSURANCE COMPANY
TRAVELERS INDEMNITY COMPANY

UNITED SERVICES AUTOMOBILE ASSOC GROUP
GARRISON PROPERTY & CASUALTY INSURANCE COMPANY
UNITED SERVICES AUTOMOBILE ASSOC
USAA CASUALTY INSURANCE COMPANY
USAA GENERAL INDEMNITY COMPANY

VERMONT MUTUAL GROUP

VERMONT MUTUAL INSURANCE COMPANY

ZURICH INSURANCE GROUP

21ST CENTURY CENTENNIAL INSURANCE COMPANY
21ST CENTURY PREMIER INSURANCE COMPANY
BRISTOL WEST INSURANCE COMPANY
FARMERS INSURANCE EXCHANGE
FOREMOST INSURANCE COMPANY
FOREMOST PROPERTY & CASUALTY INSURANCE COMPANY
TRUCK INSURANCE EXCHANGE


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Last Updated: August 12, 2013