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Motor Vehicle Branch Office Manager I
Class code (7330)
Pay Grade: 20 ($32,864.00 - $44,387.20 annually)
Value of State paid Health and Dental Insurance:
100% State Contribution (employee pays nothing): $377.46 biweekly (Health: $363.77 / Dental: $13.69)
95% State Contribution (employee pays 5%): $359.27 biweekly (Health: $345.58 / Dental: $13.69)
90% State Contribution (employee pays 10%): $341.08 biweekly (Health: $327.39 / Dental: $13.69)
85% State Contribution (employee pays 15%): $322.89 biweekly (Health: $309.20 / Dental: $13.69)
Value of State’s share of Employee’s Retirement: 11.54% of pay
Open: March 1, 2013
|Closes: March 15, 2013|
CURRENT VACANCY INFORMATION:
PURPOSE OF THE ORGANIZATION:
BMV operates a main office facility in Augusta and 13 branch offices on a state-wide basis. These offices provide the public with operator’s licenses, title and registration services, and collect taxes due when vehicles that are purchased from other than a dealer are registered.
ROLE OF THE POSITION:
The Manager of the Bangor Branch Office will plan and direct the work of local office staff. This includes interviewing and selecting applicants for vacant positions, developing and training staff in all aspects of branch services, completing annual staff performance evaluations, and ensuring staff work schedules support efficient office operations and provide timely service to customers. The Manager will ensure the work of staff is properly completed and consistent with BMV policies, processes, and procedures, and that money collected in the Branch is properly accounted for and deposited. The Manager will also provide local facilities management and serve as the informational liaison between the Bangor Branch Office staff and other BMV staff.
CHALLENGES FACING THE POSITION/ORGANIZATION:
The Branch Office Manager must recognize that BMV is a service agency, and providing prompt and effective services to the public is at the core of the agency’s mission. The Manager will be challenged by BMV’s commitment to improve service delivery during a time when staff levels are expected to remain static. Unlike other service providers, BMV’s policy is to serve all customers who enter a local office prior to the closing time, even if that means serving these customers after the office has officially closed. The Manager must articulate a customer-focused philosophy and demonstrate a commitment to customer service by serving as a role model for office staff. Another challenge facing the Manager will be ensuring that branch office operations and staff are abreast of continually changing work processes including changes to rules and regulations governing local office operations, technology systems utilized by staff to provide services to customers, and physical changes to the local office work environment. The Manager will be challenged by the constant need to balance the needs of staff and customers with the Manager’s administrative responsibilities. This includes quality control processes; accounting of all moneys collected in the office; and the sharing of information with other BMV divisions and senior managers through management reports, formal meetings and conferences, and personal contact.
A Bachelor’s Degree in Business/Public Administration, Accounting, or related field -AND- one (1) year of experience in business management, accounting, personnel management, motor vehicle law and regulations, or related field. Equivalent work experience may be substituted for the educational requirement on a year-for-year basis.
The background of competitive candidates will demonstrate the following competencies:
NOTE: You must include a cover letter specifically addressing each of the competencies listed above with your application materials.
You must complete a State of Maine Direct Hire application form available at the Human Recsources Office, Bureau of Motor Vehicles in Augusta, all Maine Career Center Offices, or on line at: http://www.maine.gov/bhr/state_jobs/how_to/direct.htm and a cover letter specifically addressing each of the six competency areas listed above.
The completed application form and cover letter must be submitted by the closing date to:
Bureau of Motor Vehicles
29 State House Station
Augusta, ME 04333-0029
Telephone: (207) 624-9010
Fax: (207) 624-9313
The Maine Bureau of Motor Vehicles is an Affirmative Action/ Equal opportunity Employer
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