Consumer Complaints or Questions
There are a number of ways you can file a consumer complaint or ask us a consumer questions. When we receive your message, we will determine whether it is suitable to refer to our Consumer Mediation Service. The Attorney General's Consumer Mediation Service is a free service to Maine consumers who have a problem with a business.
In many cases, the best response is for us to provide you with practical information about how to resolve your problem. Here is how you can contact us:
- You can write us a letter at:
Attorney General's Consumer
Information and Mediation Service
6 State House Station
Augusta, Maine 04333
We will respond as soon as we receive your letter.
- You can call the Consumer Information and Mediation Service between 9 am - 12 noon and 1 pm - 4 pm, Monday - Friday, at 207-626-8849 or toll-free at 1-800-436-2131. Unfortunately, our phones are often busy. Each year we receive over 8,000 calls or letters. If our phone is busy consider using one of these other options to contact us.
- You can contact us via e-mail at email@example.com. Due to the large number of consumer inquiries, we must limit our e-mail exchanges. Please include your name, address and phone number, and we will contact you.
- The Maine Lemon Law applies to vehicles in for repair before reaching 18,000 miles. The vehicle must still be covered by the manufacturer's warranty and be less than 3 years old. You can contact the Maine Lemon Law Arbitration Program by e-mail at: firstname.lastname@example.org.