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Consumer Services & Information

The Commission’s Consumer Assistance Division (CAD) is charged with ensuring that consumers and utilities receive fair and equitable service through Commission education and consumer complaint resolution programs. As part of this mission, the CAD is responsible for responding to information requests, resolving consumer complaints, assessing utility compliance with consumer-related statutes and Commission rules, and screening requests from utilities seeking to disconnect gas or electric service in the winter.

The CAD also provides a number of services to assist utilities in designing and operating effective consumer service programs that are fair to individual consumers, utilities, and the ratepayers in general.